Last updated: September 14, 2023
Welcome to the privacy policy of KLAIM, INC. We value your privacy and are committed to protecting your personal data. This Privacy Policy will provide you a) details on how we handle (ie. collect, use, and disclose) your personal data when you access our website (regardless of the location from which you access our website) and b) inform you about your rights and the legal protections in place to ensure your privacy.
We may use your personal data to provide and improve this website. By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.
For purposes of this Privacy Policy, capitalized words have meanings defined as follows:
While using the website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personal data, or personal information, refers to any information that can directly or indirectly identify an individual. It excludes data where the identity has been removed such as anonymous data. Currently, personally identifiable We may collect, use, store and transfer various types of personal data about you which we have categorized as follows:
(a) Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender;
(b) Contact Data includes billing address, delivery address, email address and telephone numbers;
(c) Financial Data includes bank account and payment card details;
(d) Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us;
(e) Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website;
(f) Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses;
(g) Usage Data includes information about how you use our website, products and services;
(h) Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We may use Cookies and similar tracking technologies to track the activity on our website and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our website. The technologies we use may include:
Other Sources of Data
We may receive: a) personal data about you from third parties or publicly available sources; b) technical data from analytics providers, advertising networks, and search information providers; c) contact, financial and transaction data from providers of technical, payment, and delivery services; d) identity and contact information from data, brokers, aggregators, or publicly available sources.
We will only use your personal data when permitted by law. The most common circumstances under which we use your personal data are as follows:
(a) Contractual Necessity: We use your personal data when it is necessary to fulfill the contract we are about to enter into or have entered into with you;
(b) Legitimate Interests: We may use your personal data when it is necessary for our Legitimate Interests or the legitimate interests of a third party, provided that your interests and fundamental rights do not override those interests; or
(c) Legal Obligation: We may use your personal data to comply with a legal obligation.
In general, we do not rely on your consent as a legal basis for processing your personal data. However, we will seek your consent before sending you direct marketing communications from third parties via email or text message. You have the right to withdraw consent for marketing purposes at any time by contacting us.
Generally, the Company may use Personal Data 1) to provide and maintain our service, 2) to manage your account, 3) to contact you, 4) to provide you with news, special offers, and general information about our services, 5) to manage your requests, or 6) for other similar purposes. In the table below, we have provided a description of how we intend to use your personal data along with the legal bases on which we rely for each purpose. We have also indicated our Legitimate Interests where applicable.
Please note that we may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. If you require further details regarding the specific legal ground we rely on for processing your personal data when multiple grounds are mentioned in the table below, please reach out to us.
Purpose/Activity | Type of data | Lawful basis for processing including basis of Legitimate Interest |
To register you as a new customer. | (a) Identity; (b) Contact; | (a) Performance of a contract with you; |
To process and deliver your order including: (a) Manage payments, fees and charges; (b) Collect and recover money owed to us. | (a) Identity; (b) Contact; (c) Financial; (d) Transaction; (e) Marketing and Communications. | (a) Performance of a contract with you; (b) Necessary for our Legitimate Interests (to recover debts due to us).
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To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy; (b) Asking you to leave a review or take a survey. | (a) Identity; (b) Contact; (c) Profile; (d) Marketing and Communications. | (a) Performance of a contract with you; (b) Necessary to comply with a legal obligation; |
To enable you to participate in a prize draw, competition or complete a survey. | (a) Identity; (b) Contact; (c) Profile; (d) Usage; (e) Marketing and Communications. | (a) Performance of a contract with you; (b) Necessary for our Legitimate Interests (to study how customers use our products/services, to develop them and grow our business). |
To administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data). | (a) Identity; (b) Contact; (c) Technical. | (a) Necessary for our Legitimate Interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise); (b) Necessary to comply with a legal obligation. |
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. | (a) Identity; (b) Contact; (c) Profile; (d) Usage; (e) Marketing and Communications; (f) Technical. | Necessary for our Legitimate Interests (to study how customers use our products/services, to develop them, to grow our business, and to inform our marketing strategy). |
To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences. | (a) Technical; (b) Usage. | Necessary for our Legitimate Interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business, and to inform our marketing strategy). |
To make suggestions and recommendations to you about goods or services that may be of interest to you. | (a) Identity; (b) Contact; (c) Technical; (d) Usage; (e) Profile; (f) Marketing and Communications. | Necessary for our Legitimate Interests (to develop our products/services and grow our business). |
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us
In order to provide you with relevant products, services, and offers, we may analyze your Identity, Contact, Technical, Usage, and Profile Data to understand your preferences and interests. This is how we determine which products, services, and offers are likely to be of interest to you (referred to as marketing). You will receive marketing communications from us if you have requested information from us or purchased from us and you have not opted out of receiving that marketing.
Third-party marketing
We will obtain your explicit opt-in consent before sharing your personal data with any third party for marketing purposes.
Opting out
You may have the option that we or third parties cease sending you marketing messages at any time by contacting us or the third party directly.
Cookies
Our website may use either or both "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser. Cookies are used on the website for the following purposes:
Change of purpose
We will only use your personal data for the purposes for which it was initially collected, unless we reasonably consider that we need to use it for another purpose that is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where it is required or permitted by law.
5. Storing and Handling of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that our data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are bound by confidentiality obligations.
However, it is important to note that no transmission of data over the internet is guaranteed to be completely secure. It may be possible for unauthorised third parties to intercept or access transmissions or private communications unlawfully. While we strive to protect your personal data, we cannot ensure or warrant the security of any personal data you transmit to us. Any such transmission is done at your own risk. If you believe that the security of your interaction with us has been compromised, please contact us.
We have established procedures to deal with any suspected personal data breaches and where legally required, we will notify you and the applicable regulatory authority of such breaches.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. The various rights are not absolute and each is subject to certain exceptions or qualifications. We will grant your request only to the extent that it follows from our assessment of your request that we are allowed and required to do so under data protection laws. Nothing in this privacy policy is intended to provide you with rights beyond or in addition to your rights as a data subject under data protection laws. You have the right to:
(a) request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it;
(b) request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us;
(c) request erasure of your personal data. This enables you to request the deletion or removal of your personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Please note that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request;
(d) object to processing of your personal data where we are relying on a Legitimate Interest (or those of a third party) and there is something about your particular situation that leads you to object to the processing as it impacts your fundamental rights and freedoms. You also have the right to object when we process your personal data for direct marketing purposes. In some cases, we may demonstrate compelling legitimate grounds to process your information which override your rights and freedoms;
(e) request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
(i) where you want us to establish the data's accuracy;
(ii) where our use of the data is unlawful but you do not want us to erase it;
(iii) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
(iv) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it;
(f) request the transfer of your personal data to yourself or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you; and
(g) withdraw consent at any time when we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to expedite our response.